Margaret A.WinkerMD, Deputy EditorIndividualAuthorPhil B.FontanarosaMD, Interim CoeditorIndividualAuthor
Copyright 1999 American Medical Association. All Rights Reserved.
Applicable FARS/DFARS Restrictions Apply to Government Use.1999
To the Editor: The article by Dr Kenagy and
colleagues1 disparages the quality of care
at a particular medical center. The problems discussed in this article would
never have occurred had the primary care physician and her office taken care
of this patient in a reasonable and thoughtful fashion. The physician naively
told the patient to schedule his own appointment for an intravenous pyelogram,
a practice that I believe to be uncommon. Rather, the physician should have
instructed her staff to make these arrangements. They could have scheduled
the appointment for the patient and supplied him with detailed instructions
and driving directions. Even though this patient was a physician, it was inexcusable
for his physician to abandon her responsibility to him.
Porter J. Health Care Service Quality. JAMA. 1999;282(14):1330-1331. doi:10-1001/pubs.JAMA-ISSN-0098-7484-282-14-jbk1013