Stephen J.LurieMD, PhD, Senior EditorIndividualAuthor
In Reply: We agree with Dr Graham that billing
and collection processes are often complex, untimely, and incomprehensible.
They may precipitate patient complaints and, sometimes, lawsuits. In a previous
study, 24% of families who filed malpractice claims said they did so only
after receiving a large bill or collection notice.1 Medical
groups should appreciate that patient dissatisfaction with care and outcomes
may boil over when the bill arrives. Not surprisingly, then, one element of
risk management involves careful attention to whatever control physicians
may have over their billing processes.
Hickson GB, Pichert JW, Miller CS, Gauld-Jaeger J, Federspiel CF, Bost P. Patient Complaints and Risk of Being Sued—Reply. JAMA. 2002;288(13):1585-1586. doi:10.1001/jama.288.13.1585