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Letters
October 2, 2002

Patient Complaints and Risk of Being Sued—Reply

Author Affiliations
 

Stephen J.LurieMD, PhD, Senior EditorIndividualAuthor

JAMA. 2002;288(13):1585-1586. doi:10.1001/jama.288.13.1585

In Reply: We agree with Dr Graham that billing and collection processes are often complex, untimely, and incomprehensible. They may precipitate patient complaints and, sometimes, lawsuits. In a previous study, 24% of families who filed malpractice claims said they did so only after receiving a large bill or collection notice.1 Medical groups should appreciate that patient dissatisfaction with care and outcomes may boil over when the bill arrives. Not surprisingly, then, one element of risk management involves careful attention to whatever control physicians may have over their billing processes.

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