In this manual from a Kaiser Foundation Hospital, physicians and health researchers share the actual implementation challenges faced by a large health care system. They report the experiences of clinicians and department managers as well as their back-and-forth interaction with the implementation team. Early on, the authors decided that their best contribution would be to challenge accepted wisdom about electronic medical records (EMRs). They specifically seek to contrast the realities they experienced against the sales pitches they had heard from vendors and consultants.
Taylor P. Implementing an Electronic Medical Record System: Successes, Failures, Lessons. JAMA. 2008;300(13):1594-1595. doi:10.1001/jama.300.13.1594