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February 11, 2009

Emotional Intelligence Training and Evaluation in Physicians

JAMA. 2009;301(6):600-601. doi:10.1001/jama.2009.82

To the Editor: Drs Grewal and Davidson1 explained the potential benefit of EI training to teach interpersonal and communication skills to physicians in training. Three tools were described for measuring EI: 2 self-report tests and 1 ability-based test, with an explanation of benefits and drawbacks of each method.

At least one more EI tool should be included. The Accreditation Council for Graduate Medical Education recommends use of a 360-degree evaluation tool to assess interpersonal and communication skills, professional behaviors, and some aspects of patient care and systems-based practice.2 The Emotional and Social Competence Inventory (ESCI)3 is a 360-degree survey that collects EI ratings from work colleagues and self. The ESCI is a developmental tool intended to help individuals and teams improve their work performance. It has been used in business settings worldwide and in graduate business education in the United States for more than 20 years. The ESCI measures behaviors that have been shown to correlate with high-level performance in leadership and professional roles.

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