The introduction of information technology (IT) to health care ultimately promises to lower operating costs and improve quality and safety. But the implementation of that technology often means unfulfilled expectations and unanticipated consequences. These in turn can lead to higher costs as more technology is added to fix existing systems, poorer quality as clinicians get frustrated and work around the technology, and the potential for harming patients through overreliance or underreliance on the systems.
Mitka M. Joint Commission Offers Warnings, Advice on Adopting New Health Care IT Systems. JAMA. 2009;301(6):587-589. doi:10.1001/jama.2009.37