Medical News & Perspectives
October 3, 2001

HMOs Report Quality Improvements

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Copyright 2001 American Medical Association. All Rights Reserved. Applicable FARS/DFARS Restrictions Apply to Government Use.2001American Medical Association

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JAMA. 2001;286(13):1568. doi:10.1001/jama.286.13.1568-JMN1003-4-1

Washington—Prodded by national calls for improved health care, the nation's health maintenance organizations (HMOs) improved in most areas of clinical care for the second straight year, says the fifth annual report on the topic from the nonprofit National Committee for Quality Assurance (NCQA). Cardiac care saw the best gains, while scores for sexually transmitted disease screening and follow-up care for mental illness remained low.

Despite widespread objective gains, reported customer satisfaction crept up a scant few percentage points. "The environment is a bit hostile to HMOs right now, and that could have offset the clinical gains," said a spokesperson for the NCQA.

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