Harriet S.MeyerMD, Contributing EditorDavid H.MorseMS, Journal Review EditorRobertHoganMD, adviser for new media
by Joanne Desmond and Lanny R. Copeland, 265 pp, $34.95, paper, ISBN 0-7879-4797-0, San Francisco, Calif, Jossey-Bass, 2000.
Medicine is becoming a business. What with health maintenance organizations, preferred provider organizations, relative value units, and patient satisfaction surveys, it is little wonder that both physicians and patients are becoming increasingly frustrated with the current medical environment. Counter to this process is the sanctity of the doctor-patient relationship, and more and more attention is being paid to the development and practice of good communication skills in the medical arena. Thus, we have seen an increase in literature dedicated to the recognition of the importance of physicians' communication skills.
CommunicatingCommunicating With Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance. JAMA. 2001;286(6):725. doi:10.1001/jama.286.6.725-JBK0808-3-1