Author Affiliation: Dr Daley is Director, Center for Health Systems Design and Evaluation, Institute for Health Policy, Department of Medicine, Massachusetts General Hospital/Partners HealthCare System, and Associate Professor of Medicine, Harvard Medical School, Boston, Mass (e-mail: firstname.lastname@example.org).
Clinical Crossroads Section Editor:
Margaret A. Winker, MD, Deputy Editor.
DR AUDET: Ms G is a 58-year-old woman dissatisfied
with the care she received during ambulatory, same-day knee surgery. She is
widowed and the mother of 3 children. She has managed care insurance.
After surgery, Ms G related several concerns about her care to her primary
care physician (Dr B), her orthopedist, and the hospital administrator, including
disregard for her values and decisions about her preferred anesthetic agent,
failure of clinicians to heed comments about the frailties of her veins resulting
in unnecessary pain, and lack of attention by staff in the recovery room area.
Daley J. A 58-Year-Old Woman Dissatisfied With Her Care. JAMA. 2001;285(20):2629-2635. doi:10.1001/jama.285.20.2629