From the Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, 330 Brookline Ave, LY318, Boston, MA 02215.
At a Clinical Crossroads conference held in Boston at the 23rd annual
meeting of the Society of General Internal Medicine in May 2000, Jennifer
Daley, MD, discussed a 58-year-old woman who related several concerns about
the care she received during ambulatory, same-day knee surgery.1
The patient, Ms G, noted that the anesthetic agent used was not the one for
which she had provided consent, delaying her ability to walk postoperatively;
that clinicians did not heed comments about the frailties of her veins, resulting
in unnecessary pain; and that staff in the recovery room area left her alone
for nearly an hour without escort to meet her ride home at the entrance to
the hospital. Ms G has been very satisfied with the care she has received
from her internist, Dr B.
Audet A, Hartman EE. A 58-Year-Old Woman Dissatisfied With Her Care, 2 Years Later. JAMA. 2002;287(12):1577. doi:10.1001/jama.287.12.1577