A Piece of My Mind Section Editor: Roxanne
K. Young, Associate Editor.
So you think it's enough to hit your six-patients-per-hour productivity
target to get your incentive pay? Think again. Now, patients have to appear
to like you too. Patient satisfaction surveys are the sine qua non of 21st-century
health care. Physicians also are constantly barraged with satisfaction questionnaires,
asking about the qualities of the hospital library, the pharmacy, the executive
management team, and the doughnuts in the medical staff lounge. When physicians
aren't receiving one-dollar checks with pharmaceutical surveys printed out
on the back, they are being asked to fill out a slew of performance evaluations,
ranking subordinates and peers on a scale from Al Capone to Mother Teresa.
Greengold NL. Value. JAMA. 2002;287(20):2621-2622. doi:10.1001/jama.287.20.2621