Letters Section Editor: Stephen J. Lurie,
MD, PhD, Senior Editor.
To the Editor: Drs Murray and Berwick1 discussed the advanced-access model of patient
scheduling, in which patients calling to see their physician are offered an
appointment the same day. The authors claim that physicians can offer both
quality and convenience to everyone all the time. In reality, however, these
2 goals often conflict. Furthermore, I suspect that most physicians and patients
would not embrace greater convenience if it led to decreasing the quality
of care they provide.
Shuster M. Advanced-Access Scheduling in Primary Care. JAMA. 2003;290(3):332-333. doi:10.1001/jama.290.3.332