Author Affiliations: Institute for Healthcare Improvement, Cambridge, Mass (Drs Bergeson and Dean); Allina Hospitals and Clinics, Shoreview, Minn (Dr Bergeson); and Bolton Primary Care Trust, Bolton, England (Dr Dean).
Providing care centered on patients' needs and expectations is a key attribute of quality care.1 Unfortunately, despite the intent and efforts of many to improve patient centeredness, the quality of patient-clinician relationships, patient access, and continuity of care appear to be worsening in the United States2 and lag behind other Organization for Economic Co-operation and Development (OECD) countries.3 Clinicians do not consistently address patients' concerns,4 do not always assess patients' beliefs and understanding of their illness, and often do not share management options with patients.5 Patients frequently fail to recall basic elements of their care plan.6 All this is occurring as care becomes increasingly complex and as more costs of care are borne directly by patients.
Bergeson SC, Dean JD. A Systems Approach to Patient-Centered Care. JAMA. 2006;296(23):2848-2851. doi:10.1001/jama.296.23.2848