A recent Government Accountability Office (GAO) review found wide variation in the length of time newly enrolled veterans had to wait to receive primary care from the Department of Veterans Affairs’ (VA) Veterans Health Administration (VHA), if they were even able to access care.
In its review of 180 newly enrolled veterans, the GAO found that 60 patients had not been seen by a VA clinician at the time of the review because VA medical center staff had not scheduled appointments for them in accordance with VHA policy (http://1.usa.gov/26bjEew).
Rubin R. GAO Finds Veterans Wait Months for Primary Care. JAMA. 2016;315(22):2389. doi:10.1001/jama.2016.7331