In Reply Ms Sulmasy and Dr Horwitch are correct that the first citation in the A Piece of My Mind article was incorrect. As the statement in question concerned improvements in office productivity with the use of email by physicians, the citation should have been to the informational document by the Center for Practice Improvement and Innovation entitled “Communicating With Patients Electronically (Via Telephone, Email, and Websites).”1 The article has been corrected online. Neither this guideline nor the ACP policy paper on online medical professionalism2 specifically condone using email to deliver worrisome information.
Friedman EM. Emailing Test Results to Patients—Results. JAMA. 2016;316(12):1319. doi:10.1001/jama.2016.12251