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This book is planned to make life easier for dentists who employ untrained assistants, to relieve the first few weeks of utter confusion experienced by many girls, and to provide some new ideas and fresh enthusiasm for assistants who have been in dental offices for a number of years.
The second edition includes a new chapter on "A Personality Formula for a Successful Dental Assistant."
In the first chapter, "Your Speech Personality," the author explains the proper method of answering the telephone or greeting a patient, and stresses the fact that an assistant can be a builder or a destroyer of good will merely by the tone of her voice or her manner. The "hundred and one little things" in personal habits and manners which may prove offensive and annoying on repetition are cleverly presented. The third chapter is devoted to the duties of a dental secretary or office manager
The Efficient Dental Assistant. JAMA. 1948;138(3):251. doi:10.1001/jama.1948.02900030083038