Perhaps the commonest criticism of the physician of today is a seeming lack of sympathetic interest in his patients. The public is cognizant of the advantages of scientific diagnosis and treatment, but it takes these more and more for granted and desires in addition personal attention comparable to that given by the family doctor of the past. Because there is a desire in each of us to be recognized as an individual, no one enjoys being looked upon solely as an example of a particular disease or syndrome. Furthermore, people come to their doctors because of concern about their symptoms, and their anxiety is seldom allayed unless the physician takes the time to hear the complete story, perform an examination, and then explain the illness and its general prognosis. The aim of the physician always should be to include in every consultation as much practical information as may be of use to the patient.
Ernstene AC. EXPLAINING TO THE PATIENTA THERAPEUTIC TOOL AND A PROFESSIONAL OBLIGATION. JAMA. 1957;165(9):1110–1113. doi:10.1001/jama.1957.02980270020005