edited by Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, and Thomas L. Delbanco, 317 pp, $29.95, ISBN 1-55542-544-5, San Francisco, Calif, Jossey-Bass Publishers, 1993.
The current debate on national health care reform focuses on issues such as universal access to high-quality health care, universal and movable health insurance coverage, capping health care costs, health maintenance organizations, and governmental intrusion into the health care system. After reading Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care, one is left with the impression that even if all of the issues listed above were successfully resolved and implemented, we would still be left with a health care system that many patients would find frustrating, confusing, and impersonal. This book concentrates exclusively on the experiences of hospitalized patients. The research-based conclusions that are reached are distressing.
Peschel RE, Peschel E. Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care. JAMA. 1994;271(2):155-156. doi:10.1001/jama.1994.03510260087037