This article is only available in the PDF format. Download the PDF to view the article, as well as its associated figures and tables.
—We could not agree more with Dr Younes' comments. We should be setting a standard for excellence of 100% and doing everything that we can to find the most cost-effective ways to reach it. All sectors of the health care industry have much room for improvement.
Rubin HR, Gandek B, Kosinski M, McHorney CA, Ware JE, Rogers WH. Patients' Satisfaction With HMO Visits-Reply. JAMA. 1994;271(18):1401. doi:10.1001/jama.1994.03510420033021