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May 11, 1994

Patients' Satisfaction With HMO Visits-Reply

Author Affiliations

The Johns Hopkins University Baltimore, Md
New England Medical Center Hospital Boston, Mass
RAND Santa Monica, Calif

JAMA. 1994;271(18):1401. doi:10.1001/jama.1994.03510420033021

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In Reply.  —We could not agree more with Dr Younes' comments. We should be setting a standard for excellence of 100% and doing everything that we can to find the most cost-effective ways to reach it. All sectors of the health care industry have much room for improvement.

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