Tales in Pursuit of Quality in Health Care is an extraordinarily pragmatic handbook that will serve not only the busiest of health care administrators, quality improvement program managers, quality assessment committee members, and medical staff leaders, but also any clinical provider or office manager who seeks to improve quality or problem solve in clinical care settings. All will find this book a quick-reference guide, with hands-on examples, to removing potential stumbling blocks in many areas of health care delivery.
"... most improvements in health care quality and efficiency are achieved through little-celebrated individual efforts rather than formal measures or studies."
The small manual is a well-structured collection of stories from health care providers and administrators. At first glance, the vignettes seem to be a random selection of problem-solving tales of quality or cost containment. However, the references and organizational structure that have been superimposed render the book an easy reference to
Warren BH. Tales in Pursuit of Quality in Health Care. JAMA. 1995;274(15):1245. doi:10.1001/jama.1995.03530150069037