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February 1999

The Need to KnowPatients, E-mail, and the Internet

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Arch Dermatol. 1999;135(2):198-199. doi:10.1001/archderm.135.2.198

ANOTHER DAY, another e-mail from a patient requesting personal advice about skin disease. Times have changed. Years ago one might have expected a boorish stranger to ask for advice at a social gathering, or an occasional letter from a prospective patient interested in specialized care. But now with e-mail, requests for information have become an everyday affair. Why has this change occurred, how should these requests be handled, and what else can be done about this need for information?

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