ANOTHER DAY, another e-mail from a patient requesting personal advice about skin disease. Times have changed. Years ago one might have expected a boorish stranger to ask for advice at a social gathering, or an occasional letter from a prospective patient interested in specialized care. But now with e-mail, requests for information have become an everyday affair. Why has this change occurred, how should these requests be handled, and what else can be done about this need for information?
Huntley AC. The Need to KnowPatients, E-mail, and the Internet. Arch Dermatol. 1999;135(2):198-199. doi:10.1001/archderm.135.2.198