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Research Letter
January 26, 2017

Negative and Positive Online Patient Reviews of Physicians—1 vs 5 Stars

Author Affiliations
  • 1Eos Rejuvenation, Beverly Hills, California
  • 2Western University of Health Sciences, Pomona, California
JAMA Facial Plast Surg. Published online January 26, 2017. doi:10.1001/jamafacial.2016.2039

There is an increasing trend of potential patients who use the internet to research physicians. According to a survey performed by Softwareadvice.com in 2013 and 2014,1 the percentage of patients using online reviews to find their physician increased from 25% to 42%. In addition, the survey found that http://www.Yelp.com was the most trusted website during both years.1 When discussing facial plastic surgeons, there are no studies regarding Yelp, but there are articles concerning online reviews of otolaryngologists, dermatologists, radiologists, orthopedic surgeons, and urologists.26

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