Author Affiliations: Centers for Medicare & Medicaid Services (CMS), US Department of Health and Human Services, Woodlawn, Maryland (Mr Blum, Dr Conway, and Mr VanLare); Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio (Dr Conway); and Columbia University College of Physicians & Surgeons, New York, New York (Mr VanLare).
We appreciate the analysis of Chatterjee and colleagues.1 The improvement trend in patient experience at safety-net hospitals (SNHs) between 2007 and 2010, despite lower overall achievement of SNHs vs non-SNHs, is a valuable contribution to the literature. Including patients' experience into the Inpatient Quality Reporting Program of the Centers for Medicare & Medicaid Services (CMS) increased visibility of patient experience at SNHs and other facilities across the country and helped facilitate the quality improvements the authors note.2
Blum JD, Conway PH, VanLare JM. Safety-Net Hospitals: Other Hospitals Score Similarly on Patient Experience. JAMA Intern Med. 2013;173(5):389-391. doi:10.1001/jamainternmed.2013.2158