I was going through my usual weekly early-afternoon clinic when I suddenly noticed that my manner with the patients was anything but usual.
I always love to chat with my patients. I long ago discovered that being curious and sincerely interested in a patient’s life and circumstances may take a little time but invariably adds a lot for both parties. The patient feels acknowledged by the personal attention, and I also am soon rewarded by bonding, empathy, and commitment, not to mention the occasional astounding story. With time, this approach became second nature. I felt that it transformed patients’ satisfaction, trust, and adherence, and it invariably made my practice less tiring and more interesting.
Schattner A. My Most Informative Error. JAMA Intern Med. 2015;175(5):681. doi:10.1001/jamainternmed.2015.105