Much as clinical research has the goal of helping clinicians improve their decision making for individual patients, health services research has the ultimate goal of helping managers and policy makers make better decisions for their organizations and constituents. Many managers of third-party-payer and provider organizations want to know if the patient-centered medical home (PCMH) framework for providing primary care “works” so they can decide if the significant effort involved in PCMH implementation is worth the potential benefits.
Jackson GL, Williams JW. Does PCMH “Work”?—The Need to Use Implementation Science to Make Sense of Conflicting Results. JAMA Intern Med. 2015;175(8):1369-1370. doi:10.1001/jamainternmed.2015.2067