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Health Care Reform
April 2016

What Other Industries Can Learn From Health Care

Author Affiliations
  • 1Department of Medicine, Academic Medical Center, University of Amsterdam, Amsterdam, the Netherlands
JAMA Intern Med. 2016;176(4):425-426. doi:10.1001/jamainternmed.2015.8406

The hospital is the most complex human organization ever devised.

Peter Drucker (1909-2005), Professor of Management, New York University

In the past 2 decades, opinion leaders from every industry, such as aviation, car manufacturing, hospitality, and retail, have tried to tell hospital executives what health care organizations could learn from their business to address current challenges. Not surprisingly, health care management consulting has become a multi-billion–dollar market, with annual growth rates in the double digits.

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