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Comment & Response
October 2016

Patient Experience and Health Care Quality

Author Affiliations
  • 1Cooper University Health Care, Camden, New Jersey
  • 2Cooper Medical School of Rowan University, Camden, New Jersey

Copyright 2016 American Medical Association. All Rights Reserved. Applicable FARS/DFARS Restrictions Apply to Government Use.

JAMA Intern Med. 2016;176(10):1575. doi:10.1001/jamainternmed.2016.5435

To the Editor We congratulate Wang and colleagues1 for their excellent article in a recent issue of JAMA Internal Medicine demonstrating an association between better patient experience (as measured by the Centers for Medicare and Medicaid Services [CMS] patient experience star ratings) and higher quality of care in hospitals in the United States. These findings were also recently independently corroborated elsewhere,2 supporting that the association is robust and that patient experience is indeed an important measure of health care quality.

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