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This book was written by two professors at the Harvard Graduate School of Business Administration. The senior author is (or at least when the book was published was) a nonmedical candidate in training at the Boston Psychoanalytic Institute; however the book does not use psychoanalytic methods or concepts.
The bulk of the book consists of what purports to be actual conversations between employees, between employees and officials, and between both employees and officials and sociologists. These conversations include several in the women's lavatory. There is no indication of how these or in fact any of the conversations were recorded. The language of the conversations is strange and yet familiar. The laborers use a prissy, grammatically pure language with occasional lapses into dialect. It may remind older readers of the speech of some of Horatio Alger's characters and younger readers of the works of S. J. Perelman. The executives speak as
Altschule MD. Casebook on Interpersonal Behavior in Organizations.. Arch Intern Med. 1965;116(5):796-797. doi:10.1001/archinte.1965.03870050150032