Parent preferences play a large role in choosing a physician for their child. Espinel and associates from Johns Hopkins University sought to define the physician qualities that were valued to assist pediatric physicians in improving parent and patient satisfaction. They evaluated 195 comments from a parent satisfaction survey from patient visits to 18 surgical specialty centers. Comments discussed the clinician’s interpersonal style, the physician’s technical skills and knowledge, and systems issues. Interaction with the child, concern for the parents’ needs, answering questions, explaining treatments, and interaction style were important to commenters.
Highlights. JAMA Otolaryngol Head Neck Surg. 2014;140(5):391. doi:10.1001/jamaoto.2013.4290