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The Pediatric Forum
February 2004

After-Hours Telephone Triage: Reducing the Financial Burden

Author Affiliations

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Arch Pediatr Adolesc Med. 2004;158(2):185-186. doi:10.1001/archpedi.158.2.186-a

Dr Melzer's editorial, "Pediatric After-Hours Telephone Triage and Advice: Who Benefits and Who Pays," in the July issue of the ARCHIVES, cited the growing number of studies that demonstrate the high quality and exceptional satisfaction associated with after-hours telephone triage services. In his closing comments, Dr Melzer observes that "given the cost, quality, and customer satisfaction benefits of after-hours triage, more of the expenses associated with these services should be borne by payers and patients."

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