Dr Melzer's editorial, "Pediatric After-Hours Telephone Triage and Advice: Who Benefits and Who Pays," in the July issue of the ARCHIVES, cited the growing number of studies that demonstrate the high quality and exceptional satisfaction associated with after-hours telephone triage services. In his closing comments, Dr Melzer observes that "given the cost, quality, and customer satisfaction benefits of after-hours triage, more of the expenses associated with these services should be borne by payers and patients."
Foels TJ, Terranova MD. After-Hours Telephone Triage: Reducing the Financial Burden. Arch Pediatr Adolesc Med. 2004;158(2):185-186. doi:10.1001/archpedi.158.2.186-a