Mental health service quality is divided into nine variables. These are physical environment, administrative structure and procedures, staff training and qualifications, staff commitment and morale, patient integrity and safety, appropriateness of treatment, patient satisfaction, short-term outcome, and relative cost.
The Service Quality Profile consists of an agency's scores for each of the variables. Work is in progress on appropriateness of treatment, patient satisfaction, and short-term outcome. Use of the Service Quality Profile can considerably strengthen the capability of public administrators and community representatives to allocate resources in a rational manner.
Zusman J, Slawson MR. Service Quality ProfileDevelopment of a Technique for Measuring Quality of Mental Health Services. Arch Gen Psychiatry. 1972;27(5):692-698. doi:10.1001/archpsyc.1972.01750290098016