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Comment & Response
October 2013

Valuing Patient Experience as a Unique and Intrinsically Important Aspect of Health Care Quality

Author Affiliations
  • 1RAND Corporation, Arlington, Virginia
  • 2RAND Corporation, Santa Monica, California
  • 3Department of Health Care Policy, Harvard Medical School, Boston, Massachusetts
JAMA Surg. 2013;148(10):985-986. doi:10.1001/jamasurg.2013.3414

To the Editor Lyu and colleagues1 could not find significant associations between patients’ overall ratings of hospitals and those hospitals’ performance on surgical process measures. Their study of 31 hospitals had insufficient power to establish moderately strong associations such as those previously shown in a similar but larger study.2 However, even if their findings were confirmed in a larger sample, they should be neither surprising nor concerning.

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