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Research Letter
February 21, 2017

Website Characteristics and Physician Reviews on Commercial Physician-Rating Websites

Author Affiliations
  • 1Center for Quality of Care Research, Baystate Medical Center, Springfield, Massachusetts
  • 2Colby College, Waterville, Maine
  • 3College of the Holy Cross, Worcester, Massachusetts
  • 4Tufts University, Medford, Massachusetts
JAMA. 2017;317(7):766-768. doi:10.1001/jama.2016.18553

Patients are increasingly seeking information about physicians online. Nearly 60% report that online reviews are important when choosing a physician.1 Because publicly reported quality data are not reported at the physician level, patients must consult physician-rating websites to find such reviews.2 The purpose of this cross-sectional study was to describe the structure of commercial physician-rating websites and the quantity of physician reviews on these sites.

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