A seminal event occurred in 1984. Howard Beckman, MD, and Richard Frankel, PhD, published a study1 reporting that physicians interrupt patients, on average, after 18 seconds during an encounter. According to Google Scholar,2 this study has been referenced 1115 times in academic journals and books, 50 times alone in 2016. The mainstream press picked up on this study with titles such as “Study Finds Doctors Aren’t Good Listeners” or “Prescription for Doctors: Listen More.”
Mauksch LB. Questioning a Taboo: Physicians’ Interruptions During Interactions With Patients. JAMA. 2017;317(10):1021–1022. doi:10.1001/jama.2016.16068
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