Building trust between clinicians and the government requires understanding, empathy, and humility. Those who set policy need to understand and empathize with the position of the clinicians whose lives they shape, and have the humility to realize that policies are not the only lever by which to drive quality and ensure appropriate use of resources. Equally, clinicians and the professional societies that represent them should strive to understand and empathize with the policy makers’ imperative to be responsible stewards of public resources, and also acknowledge the contribution some clinicians have made to the current health care financial crisis.
Lee PV, Berwick D, Sinsky CA. Building Trust Between the Government and Clinicians: Person to Person and Organization to Organization. JAMA. 2019;321(18):1763–1764. doi:10.1001/jama.2019.4499
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