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Trust in Health Care
July 15, 2019

Promoting Trust Between Patients and Physicians in the Era of Artificial Intelligence

Author Affiliations
  • 1The World Bank, Washington, DC
  • 2George Washington University Milken Institute School of Public Health, Washington, DC
  • 3Civic Health Partners, Brooklyn, New York
  • 4Department of Medicine, University of California, San Francisco
JAMA. 2019;322(6):497-498. doi:10.1001/jama.2018.20563

Advances in technology are increasingly changing relationships between consumers and providers of products and services in every business. The democratization of recognized expertise that accompanies the use of information technology can be a positive force for improving access, cost, and equity, but also can challenge the role and status of traditional experts, including marginalizing them. Consumers no longer need a professional taxi driver to tell them the fastest way to the airport and can book flights without the help of a travel agent.

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