Advances in technology are increasingly changing relationships between consumers and providers of products and services in every business. The democratization of recognized expertise that accompanies the use of information technology can be a positive force for improving access, cost, and equity, but also can challenge the role and status of traditional experts, including marginalizing them. Consumers no longer need a professional taxi driver to tell them the fastest way to the airport and can book flights without the help of a travel agent.
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Nundy S, Montgomery T, Wachter RM. Promoting Trust Between Patients and Physicians in the Era of Artificial Intelligence. JAMA. Published online July 15, 2019322(6):497–498. doi:10.1001/jama.2018.20563
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