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February 2, 2021

Ensuring Quality in the Era of Virtual Care

Author Affiliations
  • 1Johns Hopkins School of Medicine, Baltimore, Maryland
  • 2University Hospitals, Case Western Reserve University School of Medicine, Cleveland, Ohio
JAMA. 2021;325(5):429-430. doi:10.1001/jama.2020.24955
Conversations with Dr Bauchner (25:36)
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The coronavirus disease 2019 (COVID-19) pandemic, aided by a relaxation in federal telemedicine regulations, has ushered in a new era of virtual care. Physicians and patients have substantially increased their adoption and use of virtual care. According to one report, an estimated 1.6 million telemedicine visits were conducted early in the pandemic, between January and March 2020, representing approximately 50% more telemedicine visits than occurred in the same period in 2019.1 Based on aggregated payer data covering 150 million privately insured individuals in the US, by April 2020 telemedicine visits accounted for 13% of all medical claims compared with 0.15% in April 2019, an 86-fold increase.2

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