• The physician's office can operate smoothly and with no hint of confusion. Much depends on his own manner, and on the physical arrangements such as the window and registration book in the waiting room. Much also depends on a courteous and conscientious secretary. Perhaps more difficulties for the physician stem from the improper handling of patients' accounts than from any other source. Many patients are still not completely protected against the costs of medical care. Until they are, it will be advisable to tell patients who are about to be hospitalized the probable overall costs that may be incurred. Doctors need cooperation in many aspects of public health and private practice and can do much to win the needed support by sympathetically and intelligently applying efficient methods in their practices.
Wiprud T. LOOK AGAIN, DOCTOR!—AT YOUR OFFICE MANNER. JAMA. 1957;163(15):1348–1352. doi:10.1001/jama.1957.02970500032009
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