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February 9, 1990

Pediatric Telephone Medicine: Principles, Triage, and Advice

JAMA. 1990;263(6):894-895. doi:10.1001/jama.1990.03440060142053

This article is only available in the PDF format. Download the PDF to view the article, as well as its associated figures and tables.


This book tackles a very important, frustrating, and potentially litigious area with which every pediatrician must wrestle on a daily basis. It is hard enough for the experienced physician to make a correct judgment call on the basis of a caller's often frightened observations and bias. Imagine how our office staff feel when they have to handle all those calls, all day long!

We are all individualistic in our approach to telephone advice, and that is why many of the telephone advice books just don't come close enough to reflecting that personal practice style that we have all cultivated. Although I have the temerity to raise a few challenges to the advice given in this book, I do give it very high marks for both content and organization.

Pediatric Telephone Medicine comes as a plastic spiral—bound, softcover book of medium size, spanning 237 pages. There are six chapters covering general