Intense work demands, limited control, and a high degree of work-home
interference abound in residency training programs and should strongly predispose
resident physicians to burnout as they do other health care professionals.
This article reviews studies in the medical literature that address the level
of burnout and associated personal and work factors, health and performance
issues, and resources and interventions in residents. MEDLINE and PubMed databases
were searched for peer-reviewed, English-language studies reporting primary
data on burnout or dimensions of burnout among residents, published between
1983 and 2004, using combinations of the Medical Subject Heading terms burnout, professional, emotional exhaustion, cynicism, depersonalization and internship and residency, housestaff, intern, resident, or physicians in training and by examining
reference lists of retrieved articles for relevant studies. A total of 15
heterogeneous articles on resident burnout were thus identified. The studies
suggest that burnout levels are high among residents and may be associated
with depression and problematic patient care. However, currently available
data are insufficient to identify causal relationships and do not support
using demographic or personality characteristics to identify at-risk residents.
Moreover, given the heterogeneous nature and limitations of the available
studies, as well as the importance of having rigorous data to understand and
prevent resident burnout, large, prospective studies are needed.
The well-being of interns and resident physicians is a hotly debated
topic for which the importance,1,2 implications,1,3 and solutions4,5 have
all been questioned. Residency is a stressful, overwhelming period during
which residents work long hours and during which the lives of others depend
on residents as they increase their knowledge base exponentially. Resident
physicians have tremendous responsibilities in the workplace yet may feel
they control very little.6 This arrangement
sets the stage for residents to develop burnout.
Debate exists about whether residents’ psychosocial distress has
immediate or long-term consequences for patients, or for the physicians themselves.1 Given the goals of residency training, some stress
seems inevitable,4 even favorable,7 yet scattered studies suggest that residents experience
high rates of burnout, a severe stress reaction, and that burnout may be associated
with adverse mental health and work performance.
This article reviews studies of resident burnout in the medical literature
to address the following questions: (1) What is the level of clinically significant
burnout among residents? (2) What factors are associated with development
of burnout? (3) What are the health and performance consequences for residents
with burnout and their patients? and (4) What coping resources may help residents
with burnout? The article concludes by suggesting areas for further research
and reform.
Burnout is a pathological syndrome in which emotional depletion and
maladaptive detachment develop in response to prolonged occupational stress.
The construct was originally developed through occupational psychology research
to describe a pattern observed among some human service workers.8 Through
serial qualitative surveys, field observations, interviews, and confirmatory
factor analysis of the primary survey instrument, researchers have characterized
burnout as a psychological construct and established its construct, discriminant,
and convergent validity.9
According to Maslach et al,9 burnout
has 3 dimensions: emotional exhaustion, in which overwhelming work demands
deplete the individual’s energy; depersonalization and cynicism, in
which the individual detaches from the job; and feelings of inefficacy, in
which the individual perceives a lack of personal achievement. These dimensions
can coexist in different degrees, making burnout a continuous, heterogeneous
construct rather than a dichotomous one.
The 22-item Maslach Burnout Inventory (MBI) measures all 3 burnout dimensions
through 7-point Likert scales indicating the frequency of characteristic symptoms
and is the most commonly used measure in the medical literature; the inventory
was designed for and validated among human service workers,9 including
residents.10 Each dimension receives an MBI
subscore, which, relative to normative scores for the work population, is
categorized as low, medium, or high. A high subscore in emotional exhaustion
or depersonalization is considered indicative of clinically significant burnout.10 The MBI has become the gold standard for identifying
burnout in the medical research literature.11
According to the demand-control-support model, occupational stress causes
burnout when job demands are high while individual autonomy is low11,12 and when job stress interferes with
home life.6,12,13 Work-home
interference may mediate the effect of personal factors on burnout.12 Considering that residents are routinely challenged
with high demands, work-home interference, and low autonomy, the appearance,
correlates, and consequences of burnout among residents would almost be expected.
The MEDLINE and PubMed databases were searched for peer-reviewed primary
data studies of burnout among residents published in the English language,
using combinations of the following Medical Subject Heading terms: burnout, professional; emotional exhaustion; cynicism; or depersonalization;
and internship and residency, housestaff, intern, resident, or physicians in training. Because the construct
of burnout is relatively new since the 1980s and because residency programs
have evolved in the past 20 years to adapt to the issues raised in the 1984
Libby Zion case,14 the search was limited to
articles published between January 1983 and September 2004.
This search yielded a total of 67 articles. Abstracts from this list
were reviewed by the author and references were selected for retrieval if
they were reports of primary data collection that specifically focused on
burnout or the dimensions of burnout among residents. As some known references
were missing from this database search, reference lists of these articles
were then examined for other relevant studies. A total of 15 articles on resident
burnout were thus identified. The Figure summarizes
the search process.
Most studies of burnout in residency were found to be small, cross-sectional
surveys, designed to show numerous bivariate associations between burnout
dimension scores and personal factors, work characteristics, mental health
disorders, and job performance measures. Seven studies involved internal medicine
residents, while the remaining studies examined burnout among residents in
anesthesiology, surgery, orthopedic surgery, and family practice. Seven studies
used a longitudinal design to examine the natural history of burnout or to
assess the efficacy of a therapeutic intervention. Table 1 and Table 2 list the
studies, their resident populations, measures of burnout, outcomes of interest,
and significant findings. Because of the heterogeneous nature, methodological
limitations, and overlapping information reported by these studies, these
findings are reported qualitatively.
Prevalence of Resident Burnout
Eleven studies reported cross-sectional estimates of the levels of resident
burnout; many have methodological issues that somewhat compromise their estimates.
Collier et al15 conducted a national
multispecialty survey in 1998, distributed to all residents by residency directors
for the Resident Services Committee of the Association of Program Directors
in Internal Medicine to identify personal factors associated with resident
stress. Respondents indicated whether they thought they had become more or
less cynical and humanistic. Although no formally validated burnout scale
was administered, the study by Collier et al is included in this review in
recognition that cynicism may be a precursor to emotional exhaustion or depersonalization.8 In this sample, 61% of respondents reported having
become more cynical and 23% less humanistic.15 However,
because the validity of these questions as burnout measures has not been established,
these responses should be considered only hypothesis generating. Furthermore,
although the study attempted to survey all US internal medicine residents,
the very low response rate (18%) is well below the average response rate for
physician surveys.16 This compromises the generalizability
of this study’s findings because resident distress may have systematically
influenced nonresponse.
In a longitudinal survey of 78 multispecialty residents in Israel, Tzischinsky
et al17 noted that mean burnout scores increased
from baseline to postgraduate year 1 but then decreased after 2 years, even
as the perceived stress, also higher after year 1, remained high at 2 years.
This characterization of the natural history of burnout is consistent with
a previous finding that interns show progressively more fatigue and anger
as the internship year progresses.18
Other studies have examined burnout among residents in a single specialty.
In 1984, Purdy et al19 measured the prevalence
and recognition of significant resident burnout by administering the MBI and
a single-item burnout self-assessment question to a cross-section of 67 family
practice residents (response rate, 94%) at Wright State University, Dayton,
Ohio. The residents’ mean burnout scores were in the moderate range.
In the study by Michels et al,20 350 family
practice residents from 7 South Carolina residency programs completed the
MBI during lunch conferences every 6 months between July 1993 and January
1996 and had higher mean depersonalization scores than normative samples but
lower scores than the Ohio family practice residents. However, since these
studies were conducted, the standard for identifying clinically significant
burnout includes a score in the high range for emotional exhaustion or depersonalization.10 For each dimension in the study by Purdy et al, the
mean score was within 1 SD of the threshold for the high range, suggesting
that at least 17% of residents scored within that range.
In 1998, Daly and Willcock21 surveyed
482 first- and second-year medicine residents from all programs around New
South Wales and found moderate average emotional exhaustion and high depersonalization
among interns at midyear. In a study published in 1999 of 293 medicine residents
in the Netherlands, Geurts et al6 reported
that these residents had mean scores in the moderate range for clinically
significant burnout. In 2001, Shanafelt et al5 mailed
a survey assessing burnout and self-reported suboptimal patient care practices
to 115 medicine residents (76% response rate) in a US residency program. They
found that 76% of residents, regardless of postgraduate year, had high emotional
exhaustion or depersonalization on the MBI. In a survey of 66 medicine residents
in Zurich, Switzerland, between mid December 2000 and January 2001, Biaggi
et al22 found that 41% of residents met critical
values for emotional exhaustion on the validated subscale of Hacker and Reinhold’s
Stresses and Strains Screening in Human Services, and one third of residents
reported “aversion to patients.”
In 2003, Nyssen et al23 administered
the emotional exhaustion MBI subscale to 119 anesthesiology residents (response
rate, 48%) at various levels of training in the Belgium University Network.
Reporting their burnout distribution by age rather than training level, the
authors noted that 47% of anesthetists younger than 30 years had high emotional
exhaustion subscores on the MBI.
In a survey of 21 orthopedic surgery residents from a single US university
identifying social and work factors associated with burnout, Sargent et al24 found that average emotional exhaustion and depersonalization
scores were within the high range. Similarly, in a recent longitudinal study
of 37 general surgery residents from all years affiliated with the University
of California, Irvine, who completed the MBI and kept daily diaries recording
their work activities for 2 weeks (69% response rate at baseline), 50% of
surgery residents had high emotional exhaustion and 56% had high depersonalization.25
Although it appears that burnout may be higher among surgical residents
than among medicine residents, the limitations of these studies, including
differences in sample size, survey instruments, and statistical reporting,
make these comparisons tenuous. Additionally, the international extrapolation
of these prevalence estimates is limited by cross-cultural variation in work
environment.
Resident Burnout and Work Characteristics
Residents’ perceptions of and reactions to the stress produced
by work characteristics may vary, predisposing them differentially to burnout.
The literature on burnout in other health care professions (eg, attending
physicians,12 nurses26)
has explored prospectively the interactive roles of work intensity, work demands,
and work control in triggering burnout, but data on this issue are limited
for residents.
Three studies had residents name factors they found to be most stressful
and 1 analyzed the association between these ratings and resident burnout
status. When Purdy et al19 asked Wright State
University family practice residents what factors they believed contributed
most to resident burnout, they most often cited time demands. In the report
by Nyssen et al,23 which descriptively explored
stress, burnout, and residents’ ratings of stressful work characteristics,
anesthesia residents also reported as commonly problematic a lack of control
over time management as well as work planning, work organization, inherently
difficult job situations, and interpersonal relationship conflicts.
Biaggi et al22 also specifically explored
the relationship between emotional exhaustion and depersonalization, work
stressors, and residents’ assessment of the relative importance of work
stressors and resources. One third of the medicine residents felt overburdened
by the workload often or most of the time and 69% rated their work intensity
as “high” (“too high” in 3%). The work characteristics
rated with the greatest deficit between their importance and residents’
level of satisfaction included time off, flexible working hours, autonomy
with regard to managing one’s own time, opportunities for learning,
future career prospects, clear management, adequate feedback on personal performance,
a right to a voice in important matters, a culture of openness and tolerance,
and a good salary.
These 3 studies did not report differences in problematic work situations
ratings stratified by burnout category, however, so it is not possible to
know whether residents with high burnout rated some work situations as more
influential.
Other studies have attempted to explore the relationship between work
characteristics and burnout, examining factors that may be components of a
causal pathway. A stratified analysis by Shanafelt et al5 found
that medicine residents with high burnout were more likely than those without
burnout to rate as major stressors feeling uncertain about their future and
feeling that their personal needs were inconsequential, 2 subjective perceptions
that may provide targets for personal and systemic interventions. Baldwin
et al27 reported associations between work
perceptions and feeling overwhelmed in interviews and a mailed survey of 142
Scottish medical students during their first undergraduate year and their
senior residency year. They noted that feeling overwhelmed was correlated
with number of emergency admissions, having to retrieve equipment, and the
number of patient deaths. Of note, feeling overwhelmed was not significantly
correlated with long hours worked over the previous week or functioning less
well at work. “Feeling overwhelmed at work” during postgraduate
training, a predecessor and possible proxy for emotional exhaustion and depersonalization,8 had emerged as a significant factor during factor
analysis of the Attitudes to Work questionnaire. This subjective feeling of
being overwhelmed, however, is rather elusive and likely multifactorial, not
simply a factor of the number of hours worked or slept, and not necessarily
indicative of high burnout.
In the linear regression analysis of the longitudinal study by Tzischinsky
et al,17 in which medicine residents’
sleep-wake cycles were actigraphically monitored for 5 to 7 days at a time
at baseline, 6 months, and 12 months and the MBI and a workload log were completed
at baseline, 1 year, and 2 years, neither sleep duration nor departmental
workload (number of patients) predicted burnout. Unfortunately, the authors
did not specify the sampling methods used to select the residents surveyed
or the days to record workload and sleep deprivation, raising the possibility
that sleep data may inadvertently have been gathered during low-intensity
work periods. Whereas burnout is chronic, workload can vary considerably,
warranting a generalizability measure. Presumably, using random assignments
could have minimized this problem. Although this finding must be viewed cautiously,
it is notable that most quantitative measures of workload were not subjectively
cited as significant stressors by residents in 3 other studies either.19,27,28
However, 2 studies did find an association between increasing work hours
and workload with burnout. Using stepwise regression methods to analyze data
from their Netherlands survey, Geurts et al6 developed
structural equation modeling to characterize the relative contributing and
mediating roles of work and home characteristics. Five stepwise regression
analyses revealed that work schedule, quantitative workload, and problematic
dependency on superiors contributed to work-home interference, that the latter
3 also independently contributed to both emotional exhaustion and depersonalization,
and that having a supportive home situation was protective against depersonalization.
This model is similar to the findings of Linzer et al12 among
practicing physicians. Similarly, in the cross-sectional study of orthopedic
residents by Sargent et al,24 depersonalization
was significantly associated with increased number of hours worked, conflict
between work and home life, and stress in relationships with nurses. Similar
to medicine residents,5,6 emotional
exhaustion in these orthopedic residents was associated with residents’
anxiety about their clinical competence, conflict between work and home life,
stress in relationships with faculty and senior residents, and perceptions
of work as stressful.
Work hours, workload, and overwork may represent similar constructs.
Although cross-cultural comparisons are difficult to make, 1 interpretation
of these studies is that these time constraints as well as social conflict,
which are common stressors in residency,29 contribute
to work-home interference, and that these stressors, along with feeling uncertain
about the future and feeling that personal needs are inconsequential, lead
to emotional exhaustion and depersonalization. Why some who are exposed to
these conditions do not develop burnout remains unclear.
Resident Burnout and Demographic Factors
Some demographic and personality characteristics are presumed to be
stable over time and are thought to precede the onset of burnout in residency.
In these studies, however, few demographic factors seem to be associated with
burnout in residents. Because women have a higher lifetime risk of developing
depression,30 it is reasonable to ask whether
this increased risk extends to burnout as well. Contrary to expectation, however,
none of these studies has demonstrated a higher risk or differential effect
of burnout for women. In fact, 1 study suggests that men are at higher risk
of burnout. However, these data are limited because only 4 of the 15 studies
reported burnout by sex.
Collier et al15 found that reporting
high educational debt was associated with higher cynicism, whereas having
children was associated with less self-reported cynicism. Of course, with
its low response rate, the sample of Collier et al may overrepresent resident
financial distress as well as emotional distress. In contrast, in the article
by Lemkau et al,28 which reports personality
and demographic correlates for the small survey of Wright State University
family practice residents,19 no bivariate association
was found between burnout and amount of financial debt, number of children,
sex, marital status, availability of a confidant, or frequency of exercise.
Rather, residents with high emotional exhaustion scores were less satisfied
with their broadly defined social support systems, while those with high depersonalization
scores more often had spouses who were not employed or were part-time employed
(information not reported by Collier et al), somewhat consistent with the
finding of Geurts et al. Of note, the study by Lemkau et al may have limited
power to detect sex differences because of the very small number of women
surveyed. Michels et al20 reported an association
between burnout and sex, in which men, white residents, and third-year residents
had significantly higher depersonalization scores than others, and these differences
increased with repeated measurements. There were very few nonwhites in the
sample, however, limiting the generalizability of this finding. Shanafelt
et al5 also found no association with sex or
marital status; to preserve anonymity, Shanafelt et al and Collier et al collected
little other demographic information.
The cross-sectional nature of these data limit their interpretability
because it is not possible to determine whether burnout is a consequence or
a cause of social dissatisfaction, spousal employment decisions, childlessness,
or even persistently high educational debt. Furthermore, as findings become
credible through replication, the fact that these findings consistently replicate
negative associations may support the hypothesis that demographic factors
are not reliably associated with burnout among residents.
Resident Burnout and Personality Characteristics
As with many behavioral patterns, some investigators have questioned
whether certain personality types predispose residents to burnout. The family
practice resident survey by Purdy et al19 and
Lemkau et al28 included the Millon Clinical
Multiaxial Inventory of personality. Although obsessive personality traits
have been believed to be adaptive for physicians,31,32 in
this cross section, obsessive traits did not relate to any burnout dimension
(positively or negatively). Rather, avoidant, dependent, antisocial, and passive-aggressive
traits were correlated with higher emotional exhaustion scores while narcissistic,
histrionic, compulsive, and schizoid personality traits were not correlated
with emotional exhaustion in unadjusted analysis. Some of the correlation
coefficients were rather weak (range, 0.21-0.46), however, and the clinical
significance of these associations may be overstated. Furthermore, as no adjusted
analysis was performed, the contribution of possible confounders like social
support cannot be assessed. Given the likelihood that personality type may
influence social support from superiors, this unadjusted analysis is difficult
to interpret.
Daly and Willcock21 noted that an “alexithymic”
personality style (inability to recognize or describe one’s emotions)
predicted high burnout. However, because burnout in this study was defined
as high emotional exhaustion or low personal accomplishment (rather than depersonalization),
their burnout measure is inconsistent with the validated definition.10 Thus, the contribution of personality to burnout
remains obscure.
Health and Performance Consequences of Resident Burnout
Burnout can coexist with depression, but causal relationships have not
been established in the literature where longitudinal data are lacking. The
studies that examined them together have found an association between burnout
and depression. However, although 3 studies screened residents for both burnout
and depressive symptoms, none addressed the relative timing of the 2 conditions.
In the studies reported by Purdy et al19 and
by Lemkau et al,28 higher emotional exhaustion
scores correlated with higher tendencies toward psychotic depression.28 The measure of Baldwin et al,27 “feeling
overwhelmed at work,” was modestly correlated with depression score
on the General Health Questionnaire (r = 0.37).
Although their study was prospective, Baldwin et al analyzed feeling overwhelmed
and depressive symptoms without reporting relative times of onset.
It is possible that the experience of emotional exhaustion and poor
functioning may trigger a depressive episode. In the study by Shanafelt et
al,5 90% of residents who screened positive
for depression on the Primary Care Evaluation of Mental Disorders (PRIME-MD)
also had high burnout scores at that single time point, while 51% of residents
with burnout reported a history of major depression during residency and 31%
screened positive for depression. Alternatively, depression may influence
burnout. In one study (not reviewed here), the higher their depression score,
the more stressful the interns rated the feeling of being overworked,33 suggesting that depression may sensitize individuals
and predispose them to extreme stress reactions. Moreover, depression and
burnout may occur independently. According to 2 prospective studies that followed
up depressive symptoms through 1 year, some interns felt progressively less
overwhelmed and more competent,34 while others
showed progressively more fatigue and anger,18 yet
both studies reported more depression. The nature and direction of the association
between depression and burnout for residents remain unclear.
Given the fact that burnout seems to be associated with adverse patient
outcomes if it affects other health care workers,26,35 the
question of how resident burnout influences patient outcomes is compelling.
In the study by Baldwin et al,27 “feeling
overwhelmed at work” was positively correlated with self-reported number
of minor mistakes in the past month, without a significant correlation between
General Health Questionnaire 12 score and number of mistakes. In a multivariate
logistic regression analysis of data from the University of Washington cross-sectional
study, medicine residents with high depersonalization were 8 times more likely
to self-report monthly or weekly suboptimal patient practices and 4 times
more likely to report suboptimal attitudes.5 Even
though residents who had taken time off before medical school had higher emotional
exhaustion scores, they were 70% less likely to report suboptimal patient
care practices, suggesting some kind of protective effect of time off prior
to medical school on patient care. Unfortunately, self-reported performance
measures may be subject to recall bias or selection bias. An objective measure
of error would be useful, as would prospective data examining whether poor
patient care precedes and predisposes to burnout.
Resources and Interventions for Residents With Burnout
Although some cross-sectional data have identified common coping practices
for residents, the efficacy of these practices has not been established. To
manage stress, about three fourths of the residents in the study by Shanafelt
et al5 rated talking with family, a significant
other, or other residents as “significant” or “essential”
strategies, while residents with burnout were more likely to give such ratings
to physical exercise and “a survival attitude.” In directly evaluating
their programs’ resources, residents rated as important having at least
4 days off per month, ancillary help, and a night float. Despite reporting
feeling irrelevant and uncertain, residents with burnout were less likely
to rate as important presentations on stress and depression, constructive
feedback, and career counseling. Without studying the efficacy of these strategies
for these residents, however, it is unclear whether differential selection
of these coping strategies reflects a lack of resources for the distressed,
the order in which residents call on resources as they become more distressed,
or which strategies fail to protect residents from burnout.
Two studies investigated the role of stress management workshops for
residents. McCue and Sachs36 describe a 4-hour
stress management workshop in which they trained 43 medicine, pediatrics,
and medicine-pediatric residents from a teaching hospital in personal management,
relationship, outlook, and stamina skills, and observed that emotional exhaustion
scores declined somewhat 6 weeks later. Depersonalization and inefficacy scores
worsened, however, as they did in the nonparticipating control group, suggesting
that modifying the depersonalization dimension of burnout may be particularly
challenging. Ospina-Kammerer and Figley37 also
recruited 24 family practice residents who were available to participate in
4 weekly seminars to learn stress reduction techniques. Following the intervention,
mean MBI scores decreased in the intervention group. Both studies were small,
possibly with limited generalizability. More concerning, however, is that
intervention participants may have overrepresented older and more efficient
residents, as only residents with enough free time to volunteer received the
intervention and residents without free time were assigned to the control
group. The small sample sizes also did not allow for efficacy to be analyzed
by burnout severity. More randomized efficacy studies of stress management
training workshops are needed.
Based on the findings of Geurts et al6 and
Sargent et al24 that increasing work hours
are associated with higher burnout, one might expect the mandatory work-hour
restrictions to result in a reduction in depersonalization scores. However,
this was not found to be the case in the longitudinal study by Gelfand et
al,25 which compared surgery residents’
self-reported work hours and burnout scores 1 week before and 6 months after
the 2003 implementation of the Accreditation Council for Graduate Medical
Education’s 80-hour workweek restriction.25 Instead,
although work hours decreased significantly because of a reduction in educational
activity and home call hours, mean burnout scores did not; in fact, depersonalization
increased from 56% to 70%. However, in this analysis, neither burnout scores
nor work hours were analyzed by residency year, so a significant but small
effect within a single residency year might not be discerned. Also, because
the study by Tzischinsky et al17 suggests that
the natural history of resident burnout is to resolve after 2 years independent
of persistently high stress, burnout at baseline might persist despite work-hour
changes, whereas lower burnout rates might be observed in residents never
exposed to the previous work-hour schedule. In addition, postrestriction burnout
levels were measured during the winter months, when burnout may already be
higher.21
The literature on resident burnout is still in the preliminary stages
of mostly probing for associations in small samples. Because specialties other
than internal medicine are represented by a single study each, it is premature
to conclude that different findings reflect true differences between specialties.
Still, these studies, each with its methodological limitations, seem to suggest
that residents from various specialties, internationally, experience burnout.
These studies also suggest associations between burnout and few demographic
factors, a constellation of personality types, and, as with practicing physicians,
work-home interference and problematic interactions; however, these associations
mostly are documented as low-magnitude correlations or bivariate associations
that occur within samples with questionable generalizability. The studies
suggest that burnout is also associated with depression and problematic clinical
performance, as burnout and depression often co-occur, and residents with
probable burnout perceive that they are less competent and that they commit
more medical errors and problematic patient care practices. However, although
residents with burnout seem to question their own competence and performance
more, there is no objective evidence that they actually perform more poorly
than other residents. The paucity of longitudinal data are the main limitation
of this area of research, and many questions remain to be addressed in carefully
designed studies.
Understanding of resident burnout could be enhanced by more rigorous
research,38,39 such as studying
large samples of residents in carefully planned prospective studies. The work
characteristics that residents face are complex and vary by specialty, program,
and postgraduate year, and a study designed to characterize burnout must be
sufficiently large (or deliberately specific) and prospective to control for
these variables and identify risk factors. Future prospective studies also
could explore the temporal relationship between the onset of burnout and depression,
suicidal ideation, poor clinical performance, substance abuse, career decisions,
job turnover, and patient satisfaction. Health services research could explore
the costs associated with these outcomes and the personal and fiscal benefits
of interventions, work-hour restriction, or other reform policies.
Preventive structural reform may prove more effective than time-intensive
stress management training, but more research is needed. Although the MBI
is readily available for program directors to conduct prereform and postreform
burnout assessments, few data on residents are available to guide residency
directors in preventing, recognizing, and managing burnout. Although resident
work hours and sleep deprivation are associated with stress and medical errors,40 in the studies examined, sleep deprivation was not
found to be associated with burnout, nor was restricting work hours alone
associated with a reduction in burnout. Rather, the intensity of the resident’s
workday and the extent to which it interfered with the resident’s home
life was repeatedly associated with resident burnout. These studies suggest
that residency programs might begin to improve resident well-being by restoring
meaning to residents’ time commitments, facilitating supportive social
interactions, increasing resident work control, and promoting the separation
of work and home life. Translating these qualitative concepts into practical
strategies will be an important challenge.
Although empirical data examining the nature and consequences of resident
burnout remain scant and heterogeneous, a call to study resident well-being
on behalf of funding agencies is largely absent. With sufficient funding opportunities,
essential research providing information about patient safety, physician retention,
and physician health could be conducted.
Young physicians who readily embraced hard work in premedical and undergraduate
medical education experience high levels of professional burnout in residency
training years. Aside from working long hours, something about residency seems
to leave many residents feeling emotionally exhausted and cynical and leaves
some depressed and critical of their own patient care performance as well.
Further research is needed to determine whether, in accordance with conventional
burnout models, the resident who is allowed more work control, meaningful
work demands, and better self-care can have better personal outcomes and ultimately
provide better patient care.
Corresponding Author: Niku K. Thomas, MD,
1229 Blockley Hall, 423 Guardian Dr, Philadelphia, PA 19104 (niku@mail.med.upenn.edu).
Acknowledgment: I thank Rebecca P. Smith, MD,
and James C. Coyne, PhD, for providing expert psychiatric insight and ongoing
professional support.
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