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Editor's Correspondence
Mar 11, 2013

Safety-Net Hospitals: Other Hospitals Score Similarly on Patient Experience

Author Affiliations

Author Affiliations: Centers for Medicare & Medicaid Services (CMS), US Department of Health and Human Services, Woodlawn, Maryland (Mr Blum, Dr Conway, and Mr VanLare); Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio (Dr Conway); and Columbia University College of Physicians & Surgeons, New York, New York (Mr VanLare).

JAMA Intern Med. 2013;173(5):389-391. doi:10.1001/jamainternmed.2013.2158

We appreciate the analysis of Chatterjee and colleagues.1 The improvement trend in patient experience at safety-net hospitals (SNHs) between 2007 and 2010, despite lower overall achievement of SNHs vs non-SNHs, is a valuable contribution to the literature. Including patients' experience into the Inpatient Quality Reporting Program of the Centers for Medicare & Medicaid Services (CMS) increased visibility of patient experience at SNHs and other facilities across the country and helped facilitate the quality improvements the authors note.2