[Skip to Navigation]
Invited Commentary
August 2018

The Importance of User-Centered Design and Evaluation: Systems-Level Solutions to Sharp-End Problems

Author Affiliations
  • 1Division of Healthcare Delivery Science, Department of Population Health, NYU School of Medicine, New York
  • 2Center for Healthcare Innovation and Delivery Science, NYU Langone Health, New York
  • 3Division of General Internal Medicine and Clinical Innovation, Department of Medicine, NYU School of Medicine, New York
JAMA Intern Med. 2018;178(8):1023-1024. doi:10.1001/jamainternmed.2018.1902

The 2002 severe acute respiratory syndrome outbreak in Asia and the 2014 Ebola virus disease outbreak in Africa collectively infected thousands of health care workers and dramatically raised their consciousness about the correct use of personal protective equipment (PPE). A combination of intensive training, ample equipment, rigorous protocols, direct observation, and triage of patients to specialized centers ensured that only 3 of the hundreds of health care workers who cared for 24 patients with Ebola infection in the United States and Europe became infected.1

Limit 200 characters
Limit 25 characters
Conflicts of Interest Disclosure

Identify all potential conflicts of interest that might be relevant to your comment.

Conflicts of interest comprise financial interests, activities, and relationships within the past 3 years including but not limited to employment, affiliation, grants or funding, consultancies, honoraria or payment, speaker's bureaus, stock ownership or options, expert testimony, royalties, donation of medical equipment, or patents planned, pending, or issued.

Err on the side of full disclosure.

If you have no conflicts of interest, check "No potential conflicts of interest" in the box below. The information will be posted with your response.

Not all submitted comments are published. Please see our commenting policy for details.

Limit 140 characters
Limit 3600 characters or approximately 600 words