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Invited Commentary
May 4, 2020

Care Partners and Patient Portals—Faulty Access, Threats to Privacy, and Ample Opportunity

Author Affiliations
  • 1Division of General Medicine, Beth Israel Deaconess Medical Center, Boston, Massachusetts
  • 2Department of Medicine, Harvard Medical School, Boston, Massachusetts
JAMA Intern Med. 2020;180(6):850-851. doi:10.1001/jamainternmed.2020.0514

Millions of people manage their health and illness with the help of family members and friends. These informal care partners (or caregivers) take responsibility, sometimes at a cost to their own health,1 for a wide variety of tasks, including arranging and attending medical appointments, participating in decision-making, coordinating services, and addressing various patient needs. Despite the vital role played by care partners, particularly in serious advancing illness and at the end of life, they are often unable to access health information in the electronic health record (EHR) that is necessary to coordinate and manage care.2 In this issue of JAMA Internal Medicine, the study by Latulipe et al3 found that only two-thirds of the US hospitals they surveyed offered adult patients the option of granting portal access to a care partner, and among hospitals that did, the process for obtaining proxy credentials was often difficult and time consuming. Moreover, their findings highlight a long-standing practice that has troublesome implications for patient privacy: personnel in almost half of the hospitals suggested to the study's interviewers (who acted as secret shoppers) that the care partner use the patient's credentials to review health records.

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