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Dr. Katz has written a remarkably fine dissertation on a puzzling phenomenon. The process of nonverbal communication has baffled scholars for eons. The modern use of the word that forms the title of this book dates from 1897 when the German psychologist Theodor Lipps used the term Einfühlung to designate the decrease of self-awareness on confronting an object that absorbs attention. Edward B. Titchener, the Cornell psychologist, introduced "empathy" as the English equivalent.
Whatever we understand by empathy, there is no question about its usefulness in the interviewing professions. It took me a long time to learn that I could rely on my feelings about persons and objects rather more than on what I learned about them by other means. This insight was ever so deliberate in dawning, and if I am able to reconstruct the matter objectively, it occurred a number of years after I had undergone a personal
Aring CD. Empathy: Its Nature and Uses.. Arch Intern Med. 1964;113(3):463–464. doi:10.1001/archinte.1964.00280090149030
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