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When a patient is made to wait a long time to receive care from a physician or other health care professional, the implicit message is clear: the patient’s time is less important than the clinician’s. Although patients are understanding of waits due to professional emergencies (eg, when an earlier scheduled patient is very sick) or personal emergencies (eg, the physician is out ill), if a patient must wait a long time every time he or she sees the doctor, there is a problem in the system. This Research Letter by Ray et al1 captures something all physicians unfortunately and undoubtedly see in a wide variety of clinic settings: patients waiting. Still, this is an issue rarely addressed among the published studies on quality and access to care. The authors used 2 unique data sources, the American Time Use Survey and the National Ambulatory Medical Care Survey, to demonstrate that, on average, Americans spend 80 minutes at a clinic to receive care, during which approximately only 20 minutes are spent face-to-face with the physician.1
However, more worrying was their other major finding: marked disparities in the time spent to receive care. Time at the clinic was longer for racial and ethnic minorities, the unemployed, and those with less education.1 On a positive note, face-to-face time with physicians was the same (or a bit longer for those with higher education).1 While a portion of this disparity may be due to where patients are obtaining care (eg, emergency department or walk-in clinic vs a private physician’s office), it does not change the underlying implications that disparities in timeliness to obtaining care exist for more vulnerable patient populations. Because the study found that these patients also spent longer traveling to receive care, their overall burden of obtaining care is even greater. This study characterizes a problem we all know to exist. We need additional work to assure the timeliness and equitability of care through effective interventions to shorten the time spent waiting.
Conflict of Interest Disclosures: None reported.
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Ross JS, Katz MH. No Time to Wait. JAMA Intern Med. 2015;175(12):1986. doi:10.1001/jamainternmed.2015.5393
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