ITT indicates intention to treat; NA, not applicable.
aReasons are given in eTable 3 in Supplement 2.
eTable 1. Characteristics of Children Enrolled, not Enrolled, and Refused
eTable 2. Primary Discharge Diagnosis Category
eTable 3. Reasons for Per Protocol Exclusions by Type of Event (Protocol-Level Exclusions)
eAppendix 1. Bronchiolitis Nurse Telephone Call Guide
eAppendix 2. General Diagnoses Nurse Telephone Call Guide
eAppendix 3. Red Flag Templates
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Auger KA, Shah SS, Tubbs-Cooley HL, et al. Effects of a 1-Time Nurse-Led Telephone Call After Pediatric Discharge: The H2O II Randomized Clinical Trial. JAMA Pediatr. 2018;172(9):e181482. doi:10.1001/jamapediatrics.2018.1482
Does a telephone call from a nurse after routine pediatric discharge prevent use of urgent health care services?
In this randomized clinical trial of 966 children discharged from a general medicine hospital service, children randomized to the intervention had similar reutilization rates for urgent health care services compared with children randomized to standard discharge.
Telephone calls from a nurse after pediatric discharge do not result in decreased reutilization rates for urgent health care services.
Families often struggle after discharge of a child from the hospital. Postdischarge challenges can lead to increased use of urgent health care services.
To determine whether a single nurse-led telephone call after pediatric discharge decreased the 30-day reutilization rate for urgent care services and enhanced overall transition success.
Design, Setting, and Participants
This Hospital-to-Home Outcomes (H2O) randomized clinical trial included 966 children and adolescents younger than 18 years (hereinafter referred to as children) admitted to general medicine services at a free-standing tertiary care children’s hospital from May 11 through October 31, 2016. Data were analyzed as intention to treat and per protocol.
A postdischarge telephone call within 4 days of discharge compared with standard discharge.
Main Outcomes and Measures
The primary outcome was the 30-day reutilization rate for urgent health care services (ie, unplanned readmission, emergency department visit, or urgent care visit). Secondary outcomes included additional utilization measures, as well as parent coping, return to normalcy, and understanding of clinical warning signs measured at 14 days.
A total of 966 children were enrolled and randomized (52.3% boys; median age [interquartile range], 2.4 years [0.5-7.8 years]). Of 483 children randomized to the intervention, the nurse telephone call was completed for 442 (91.5%). Children in the intervention and control arms had similar reutilization rates for 30-day urgent health care services (intervention group, 77 [15.9%]; control group, 63 [13.1%]; P = .21). Parents of children in the intervention group recalled more clinical warning signs at 14 days (mean, 1.8 [95% CI, 1.7-2.0] in the intervention group; 1.5 [95% CI, 1.4-1.6] in the control group; ratio of intervention to control, 1.2 [95% CI, 1.1-1.3]).
Conclusions and Relevance
Although postdischarge nurse contact did not decrease the reutilization rate of postdischarge urgent health care services, this method shows promise to bolster postdischarge education.
ClinicalTrials.gov Identifier: NCT02081846
Families frequently encounter challenges as they transition home after a pediatric hospitalization. Parents and caregivers report being in a “fog” during hospitalization, which impedes processing and acting on information.1 As a result, families desire reassurance and a clear understanding of whom to call in case concerns arise after discharge.1 Addressing postdischarge barriers may reduce reutilization rates for health care services and improve other outcomes that families consider important. Postdischarge transition interventions have largely focused on children with chronic illness.2 Few interventions designed to improve the transition from hospital to home for patients and their families have focused on acute general pediatric conditions.
Postdischarge telephone calls are a common approach used to smooth hospital-to-home transitions. For adult patients, telephone calls may decrease readmission rates3 or improve the transition quality, even when reutilization rates are not changed.4 Furthermore, efforts to reduce readmission events recommend postdischarge telephone calls for at-risk adults.5,6 In pediatric populations, the utility of these telephone calls is poorly understood. Telephone calls identify postdischarge issues after pediatric hospitalization.7 However, in children hospitalized with asthma, a postdischarge telephone call coupled with enhanced education increased reutilization rates in one study8 but decreased them in another.9 Despite the lack of evidence regarding the effectiveness of a postdischarge telephone call in reducing reutilization rates, telephone calls have been adopted by a large readmission reduction collaborative to prevent reutilization.10 Thus, we sought to systematically assess the effects of a postdischarge telephone call on reutilization events for urgent health care services, parental coping, and recall of important clinical information after standard pediatric discharge through a randomized clinical trial (RCT).
We conducted a 2-arm RCT. Children and adolescents younger than 18 years (hereinafter referred to as children) admitted to the hospital medicine services at Cincinnati Children’s Hospital Medical Center (CCHMC), Cincinnati, Ohio, a free-standing tertiary care children’s hospital, from May 11 through October 31, 2016, were eligible. CCHMC is the only admitting pediatric facility in the metropolitan region; hospital medicine teams are responsible for all nonsubspecialty pediatric admissions. We included children with standard discharges who would not require skilled nursing after discharge. We excluded children not discharged home, living outside of the 7-county hospital primary catchment area in Ohio and Kentucky, requiring postdischarge skilled nursing services (eg, central line care), or without an English-speaking parent or caregiver (hereinafter referred to as parent). Children hospitalized at the main CCHMC campus or the 42-bed satellite community campus were eligible. The institutional review board of CCHMC approved the study. All parents provided written informed consent. The study protocol is available in Supplement 1.
The first Hospital-to-Home Outcomes (H2O) trial was a 2-arm RCT designed to assess the effectiveness of a 1-time, nurse-led transitional home visit after hospital discharge among children who would not otherwise qualify for skilled nursing visits.11 Prior focus group work1 indicated that some families prefer a telephone call to an in-person visit. We recognized that telephone calls may be more feasible and scalable given the adoption in national readmission reduction work. Thus, we adapted the in-home visit intervention to be administered by telephone. At the conclusion of enrollment of the first H2O trial, we began recruitment for this second trial.
We approached participants during their hospitalization near the time of anticipated hospital discharge.12,13 Research assistants approached potentially eligible, randomly selected families using computer-generated lists. If a parent was unavailable, the research assistant continued recruitment attempts until the parent could be contacted or the child was discharged.14
Once a parent consented and completed the baseline survey, enrolled participants were randomized 1:1 to the intervention or the control group using a permuted block randomization approach with 2 stratification factors. We stratified on neighborhood poverty because transition experiences can vary for families from neighborhoods with different socioeconomic status.15 Neighborhood poverty is also associated with limited access to health care services.16,17 We used the census definition of poverty areas as census tracts where at least 20% of the population lives below the federal poverty level.18 We also stratified on state of residency (Ohio vs Kentucky) owing to potential differences in utilization patterns by state of residency.
Participants were informed of treatment assignment at the time of randomization so that intervention families would expect a postdischarge telephone call from a nurse. Research assistants blinded to treatment assignment conducted the 14-day outcome telephone survey.
For the telephone call intervention, we preserved key content from the in-home visit, including explicit reassurance and condition-specific education about recovery. Certified pediatric registered nurses with experience in home care called families using standardized, condition-specific templates. Telephone calls were designed to assess the patient and, when appropriate, reassure the parent of the child’s recovery. The calls reinforced discharge teaching instructions and provided families with a list of clinical red flags tailored to their child’s diagnosis that, when present, would indicate the need to seek further medical care.19 Nurses with clinical concerns contacted the discharging inpatient attending physician or primary care clinician or referred the child to seek additional care at the primary care office or emergency department (ED) (eAppendices 1-3 in Supplement 2). Telephone calls were attempted within 48 hours of discharge and must have been completed within 96 hours per study protocol.
Our primary outcome was unplanned 30-day use of acute health care services, defined as a composite measure that included unplanned readmissions, ED visits, and urgent care visits (reutilization rate). Unplanned readmissions were identified using a previously validated definition.20 We obtained data from hospital administrative sources and augmented it with regional administrative data that captures most inpatient and ED facilities in our region.21
Secondary outcomes consisted of additional reutilization events and patient- and family-centered outcomes collected by a research assistant via 14-day telephone survey. Utilization outcomes included a 14-day measure of unplanned use of health care resources (including an unplanned visit to a physician’s office, urgent care, ED, or unplanned readmission). This outcome was considered positive if administrative data indicated or the parent reported reutilization. We also examined 30-day unplanned readmission and 30-day ED visits separately. Patient- and family-centered outcomes, chosen based on prior focus group findings and stakeholder input,1,15,22 included coping as measured by the validated Post-Discharge Coping Difficulty Scale,23 parent-reported days until return to normalcy, and parent-reported knowledge of red flags or clinical warning signs.
We enrolled 966 children, which would allow us to detect a 7% absolute change in readmission from a control event rate of 20% with 80% power at a type I error rate of 0.05. For all outcomes, we performed an intention-to-treat analysis, including everyone randomized except for withdrawn participants, and a per protocol analysis, including randomized participants without a major protocol violation. We defined major protocol violations as not meeting eligibility criteria after randomization, not completing the 14-day outcome telephone call within the allotted time window, and, for intervention participants, not completing the nurse call within 96 hours of discharge.
We analyzed reutilization rates using logistic regression. For parent coping (Post-Discharge Coping Difficulty Scale scores), we used a general linear model. For return to normalcy, we used a censored Poisson model with a bound set at 15 days for those parents who reported their routines had not yet returned to normal at the 14-day outcome assessment telephone call. For recall of red flags, we used a Poisson model with the number of potential correct answers for the child’s specific condition as a covariate. All models included the variables of neighborhood poverty and state of residency. We performed analyses with SAS (version 9.4; SAS Institute Inc) and Stata (version 14; StataCorp LP) software.
Of 3438 admissions screened as eligible, 1410 patients were approached for the study; of those, 966 (68.5% of those approached) were enrolled and randomized (505 boys [52.3%] and 461 girls [47.7%]; median [interquartile range] age, 2.4 years [0.5-7.8 years]) (Figure). We withdrew 1 participant owing to a consent issue. Age, neighborhood poverty, and state of residence were similar between groups of children who were enrolled and randomized, not enrolled, and refused participation (eTable 1 in Supplement 2). Demographic characteristics were similar between the intervention and control groups (Table 1) (309 [64.0%] and 311 [64.7%], respectively, were white; 251 [52.1%] and 239 [49.9%], respectively, had public insurance). The most common primary discharge diagnosis categories25 among enrolled children included respiratory diseases (285 [29.5%]), diseases of skin and subcutaneous tissue (113 [11.7%]), and conditions originating in the perinatal period (107 [11.1%]) (eTable 2 in Supplement 2).
The intervention was completed within 96 hours of discharge in 442 of 483 participants (91.5%). The primary reason for an incomplete intervention telephone call was the inability to reach the family after discharge. Nurses referred 22 children (4.6%) for further care to their primary care clinician (19 children), the ED (4 children), or ongoing home care (1 child); some children were referred to more than 1 additional care source.
Reutilization data were obtained for all enrolled participants. Most parents (901 of 965 [93.4%]) completed the 14-day follow-up call (eTable 3 in Supplement 2).
We included 965 children in the intention-to-treat analysis after removing 1 withdrawn child. The 30-day unplanned acute reutilization rate was 15.9% (77 participants) in the intervention group and 13.1% (63 participants) in the control group (odds ratio, 1.26; 95% CI, 0.88-1.81; P = .21) (Table 2).
Children randomized to the intervention compared with the control arm had similar 30-day rates of unplanned readmission (32 [6.6%] for intervention vs 27 [5.6%] for control) and ED use (35 [7.2%] for intervention and 35 [7.3%] for control). They also had similar 14-day reutilization rates, including unplanned physician’s office visits (71 [14.7%] for intervention vs 72 [14.9%] for control) (Table 2). Most children visited their primary care physicians in the 2 weeks after hospitalization (including planned and unplanned visits: 337 of 458 [73.6%] in the intervention group and 341 of 460 [74.1%] in the control group). Coping scores (measured by the Post-Discharge Coping Difficulty Scale) and the number of days until return to normalcy were similar in the intervention and control groups. Intervention parents recalled significantly more red flags than those in the control group (mean, 1.8 [95% CI, 1.7-2.0] vs 1.5 [95% CI, 1.4-1.6]; ratio of intervention to control, 1.2 [95% CI, 1.1-1.3]) (Table 3). In total, 124 of 458 parents in the intervention group (27.1%) accurately recalled 3 or more red flags compared with 88 of 460 control parents (19.1%).
For the per protocol analysis, we included 417 children in the intervention group and 444 children in the control group. Child-level reasons for exclusions (totals from intervention and control arms combined) included ineligibility after randomization (n = 25), failure to complete the 14-day outcome assessment telephone call (n = 62), and failure to complete the intervention (n = 17) (Figure). There are no comparable control exclusions for the 17 intervention children excluded owing to intervention nonadherence. Protocol-level exclusions are displayed in eTable 3 in Supplement 2.
The 30-day reutilization rates for health care services were similar in the 2 groups (odds ratio, 1.17; 95% CI, 0.79-1.73) (Table 2). Analyses of secondary outcomes in the per protocol population were similar to those in the intention-to-treat population. Parents in the intervention group recalled significantly more red flags at 14 days (mean, 1.9 [95% CI, 1.7-2.0] in intervention vs 1.5 [95% CI, 1.4-1.6] in control; ratio of intervention to control, 1.2 [95% CI, 1.1-1.4]) (Tables 2 and 3). Of note, parents in the intervention group reported fewer days until returning to a normal routine compared with parents in the control group, but the difference was not statistically significant (3.7 [95% CI, 3.3-4.1] days vs 4.2 [95% CI, 3.8-4.6] days; ratio of intervention to control, 0.88 [95% CI, 0.76-1.00]).
In an RCT of children admitted to general pediatric hospital medicine teams, a 1-time nurse-led telephone call after discharge did not affect reutilization rates for health care services; however, parents in the intervention recalled significantly more clinical warning signs or red flags at 14 days. Our high adherence rate in the intervention group indicates excellent acceptability of a postdischarge telephone call from a nurse.
Prior studies of postdischarge transition telephone calls have often been limited by observational design or evaluation in combination with other interventions without the ability to evaluate the effectiveness of the telephone call separately.26 Our current work, designed as an RCT of a single intervention, was intended to overcome this literature gap for the general pediatric population. Our results do not indicate that a postdischarge telephone call decreases reutilization rates for standard discharges. A small prior observational study of postdischarge telephone calls in a general pediatric population demonstrated that postdischarge telephone calls could identify ongoing challenges, although such telephone calls were not significantly associated with change in reutilization rates.27
The results of both H2O trials have interesting similarities and differences (Table 4).11 The first H2O trial compared a postdischarge in-home nurse visit with standard discharge. In both trials, children randomized to the intervention groups had higher odds of unplanned 30-day use of health services than the control groups (1.33 in the first H2O trial; 1.26 in the present H2O trial). In the first H2O trial, this difference was statistically significant; however, in the present work, the higher odds are not significant. In addition to differences associated with administration of the intervention by telephone vs in person, there are differences in study design. The first H2O trial included patients discharged from hospital medicine, neurology, or neurosurgical teams. In the present trial, we only recruited patients from the hospital medicine services because neurology teams were trialing postdischarge telephone calls outside this study. We recruited from a broader service area in the present trial compared with the first H2O trial, including our community hospital site and children who lived in another state (Kentucky) within our hospital’s primary catchment area. Children from Kentucky were excluded in the first trial owing to nursing licensing restrictions on in-home visits. Another difference between the 2 trials relates to postdischarge coping. Parents in the control group in this trial had much less difficulty coping after discharge than parents in the control group of the first H2O trial. The differences in postdischarge coping between the 2 trials may reflect secular trends at our hospital or a difference in patient population. Despite these differences, the 2 interventions (ie, home visit and telephone call) yielded similar point estimates of higher odds of reutilization at 30 days. Together, these trials highlight that postdischarge interventions failed to prevent urgent health care reutilization after standard pediatric discharge.
We designed our intervention to address challenges that families identified as postdischarge concerns in the prior focus groups.1 Families desire information on postdischarge care, including information on who to call if problems arise. Families desire reassurance when their child is recovering appropriately. We designed the intervention to provide these elements to families, assuming that addressing these barriers and desires would subsequently reduce reutilization rates. Although this family-centered design would, in theory, decrease difficulty coping and speed return to normal routines, these phenomena were not observed in either H2O study. Instead, any potential positive effects of reassessment and reassurance on postdischarge coping may have been negated by other intervention effects. Postdischarge interventions initiated from the discharging hospital may enhance access back to the ED instead of the primary care office. The list of red flags or warning signs provided to patients in the intervention could heighten vigilance, disrupt a sense of normalcy, or prompt some families to seek care beyond what they would have done without these lists.
In both H2O trials, parents in the intervention arm recalled more red flags than parents in the control group. Although the absolute effect size of this difference is small, at 2 weeks post discharge 27.1% of parents randomized to a telephone call accurately recalled 3 or more red flags compared with 19.1% of control parents. The clinical relevance of retaining more red flags at 2 weeks is unclear. Among children hospitalized with asthma, a parent’s ability to demonstrate more asthma knowledge was associated with an increased risk of readmission.28 Nevertheless, parents in the prior postdischarge focus group stressed the need for clear warning signs after discharge. They reported that the “fog” of a hospitalization impedes retention of information when preparing for discharge and reentering their home environment.1 Parents’ ability to recall these warning signs indicates the closing of a caregiver-perceived transition gap. A nurse-led encounter, by telephone or in the home, increases a parent’s ability to remember warning signs 2 weeks after discharge and may be leveraged as an effective method for delivering education.
As a potential means to enhance education, feasibility and acceptability of interventions are important considerations. The nurse-led postdischarge telephone call has a high level of acceptability. Only 229 of 1410 families approached for enrollment (16.2%) refused study participation (Figure). Comparatively, 34.6% refused enrollment in the first H2O in-home nurse-visit RCT.11,14 In addition, the intervention completion rate was greater in the telephone call trial, with intervention completion in 91.5% compared with intervention completion in 87.2% of families in the first H2O trial with in-home visits. In this trial, with accounting for the lower refusal rates as well as the higher intervention completion rates, postdischarge telephone calls seemed more acceptable to families than in-home nurse visits.
Our inability to decrease postdischarge reutilization rates for acute health care after a nontargeted intervention (ie, not focused solely on a high-risk population) is important from a health policy standpoint. In the previous focus groups with families,1 parents did not identify prevention of reutilization as a concern during the postdischarge transition period. These interventions, designed to address family-perceived barriers to transitions through a visit or a telephone call, did not decrease reutilization rates, perhaps because we do not fully understand what drives the use of health care services in the postdischarge period. Therefore, hospital quality readmission metrics may not be well aligned with family desires for improved postdischarge transitions.
This trial should be considered in the context of several limitations. First, the trial was performed in a real-world clinical setting. Throughout the trial, ongoing efforts sought to enhance the readability of discharge instructions provided to families before leaving the hospital, including signs and symptoms to seek additional care.29 These improvements would have affected patients in the intervention and control arms equally. The differences in recalling red flags seems particularly notable because controls received clear messages regarding warning signs during this trial through standard discharge processes. Second, although research assistants making outcome telephone calls were blinded to random assignment, nurses providing the intervention and families were not blinded. Intervention families may have behaved differently because they knew they would be receiving a postdischarge telephone call. Finally, our control reutilization rate was 13.1%, but our power calculations were based on 20% because we did not yet have the results of the first H2O trial during our design of this trial. Given that the telephone call and the in-home visit findings had point estimates in the same direction (toward increased reutilization rates), lack of power likely does not explain not finding a significant decrease in reutilization rates.
A 1-time nurse-led telephone call did not result in a decrease in urgent 30-day reutilization events in children admitted to a general pediatric hospital service with standard discharges. However, parents who received the telephone call were better able to recall clinical red flags or warning signs 2 weeks after discharge.
Accepted for Publication: April 21, 2018.
Corresponding Author: Katherine A. Auger, MD, MSc, Division of Hospital Medicine, Cincinnati Children’s Hospital Medical Center, 3333 Burnet Ave, MLC 9016, Cincinnati, OH 45229 (email@example.com).
Published Online: July 23, 2018. doi:10.1001/jamapediatrics.2018.1482
Author Contributions: Dr Sucharew had full access to all the data in the study and takes responsibility for the integrity of the data and the accuracy of the data analysis.
Concept and design: Auger, Shah, Tubbs-Cooley, Sucharew, Gold, Wade-Murphy, Simmons.
Acquisition, analysis, or interpretation of data: Auger, Shah, Sucharew, Wade-Murphy, Statile, Bell, Khoury, Mangeot, Simmons.
Drafting of the manuscript: Auger, Sucharew, Wade-Murphy, Bell, Mangeot.
Critical revision of the manuscript for important intellectual content: Auger, Shah, Tubbs-Cooley, Sucharew, Gold, Statile, Khoury, Mangeot, Simmons.
Statistical analysis: Sucharew, Khoury, Mangeot.
Obtained funding: Shah, Simmons.
Administrative, technical, or material support: Auger, Gold, Bell, Mangeot, Simmons.
Supervision: Shah, Tubbs-Cooley, Gold, Simmons.
Conflict of Interest Disclosures: None reported.
Funding/Support: This study was supported through award HIS-1306-00811 from the Patient-Centered Outcomes Research Institute (PCORI), and by grant 1K08HS024735 from the Agency for Healthcare Research and Quality (Dr Auger).
Role of the Funder/Sponsor: The sponsors had no role in the design and conduct of the study; collection, management, analysis, and interpretation of the data; preparation, review, or approval of the manuscript; and decision to submit the manuscript for publication.
Group Members: The following are members of the Hospital-to-Home Outcomes Trial Study Group: JoAnne Bachus, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center, Cincinnati, Ohio; Andrew F. Beck, MD, MPH, Division of Hospital Medicine and Department of General Pediatrics, Cincinnati Children’s Hospital Medical Center; Monica L. Borell, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; Lenisa V. Chang, MA, PhD, Department of Economics, Lindner College of Business, University of Cincinnati; Patricia Crawford, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; Judy A. Heilman, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; Pierce Kuhnell, MS, Division of Biostatistics and Epidemiology, Cincinnati Children’s Hospital Medical Center; Karen Lawley, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; Allison Loechtenfeldt, BS, Division of Hospital Medicine, Cincinnati Children’s Hospital Medical Center; Colleen Mangeot, MS, Division of Biostatistics and Epidemiology, Cincinnati Children’s Hospital Medical Center; Margo Moore, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; Lynne O’Donnell, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; Cory Pfefferman, BS, Division of Hospital Medicine, Cincinnati Children’s Hospital Medical Center; Rita H. Pickler, PhD, RN, College of Nursing, The Ohio State University, Columbus; Hadley S. Sauers-Ford, MPH, Department of Pediatrics, University of California, Davis, Health, Sacramento; Anita N. Shah, DO, MPH, Division of Hospital Medicine, Cincinnati Children’s Hospital Medical Center; Susan N. Sherman, DPA, SNS Research, Cincinnati, Ohio; Lauren G. Solan, MD, MEd, Department of Pediatrics, Division of Hospital Medicine, University of Rochester, Rochester, New York; Karen P. Sullivan, BSN, RN, Department of Patient Services, Cincinnati Children’s Hospital Medical Center; and Christine M. White, MD, MAT, Division of Hospital Medicine, Cincinnati Children’s Hospital Medical Center.
Disclaimer: All statements in this report, including its findings and conclusions, are solely those of the authors and do not necessarily represent the views of PCORI, its Board of Governors, or its methodology committee.
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