Techniques that have been described were successfully applied to a study of private pediatric offices. Results obtained in the private office were compared with those from the hospital clinic. In each setting, we studied patient flow: time spent by each patient in waiting or receiving service, and personnel work patterns: time spent by each employee in performing various tasks or in idle time.
In this comparison, patients in the private office had a shorter service time and much less waiting time than clinic patients. Personnel of the private office spent a higher percentage of time on assigned tasks and had considerably less idle time than those working in the clinics.
Dubin AR, Ambuel PJ, Reeves W. Patient Flow in Pediatrics: Private Practice vs the Pediatric Clinic. Am J Dis Child. 1974;127(6):818–821. doi:10.1001/archpedi.1974.02110250044006
Artificial Intelligence Resource Center
Customize your JAMA Network experience by selecting one or more topics from the list below.