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How are surgeons disclosing adverse events to patients, and what is the effect of such disclosure on surgeons’ well-being?
In this observational study of surgeons at Veterans Affairs facilities who completed 62 web-based surveys about their experiences disclosing adverse events to patients, those who were less likely to follow nationally recommended elements of disclosure were more likely to report being negatively affected by the adverse event.
Open disclosure programs are being implemented nationwide, but without training on disclosing adverse events using specific communication elements, surgeons may experience negative effects when disclosing such information.
Surgeons are frequently faced with clinical adverse events owing to the nature of their specialty, yet not all surgeons disclose these events to patients. To sustain open disclosure programs, it is essential to understand how surgeons are disclosing adverse events, factors that are associated with reporting such events, and the effect of disclosure on surgeons.
To quantitatively assess surgeons’ reports of disclosure of adverse events and aspects of their experiences with the disclosure process.
Design, Setting, and Participants
An observational study was conducted from January 1, 2011, to December 31, 2013, involving a 21-item baseline questionnaire administered to 67 of 75 surgeons (89%) representing 12 specialties at 3 Veterans Affairs medical centers. Sixty-two surveys of their communication about adverse events and experiences with disclosing such events were completed by 35 of these 67 surgeons (52%). Data were analyzed using mixed linear random-effects and logistic regression models.
Main Outcomes and Measures
Self-reports of disclosure assessed by 8 items from guidelines and pilot research, surgeons’ perceptions of the adverse event, reported personal effects from disclosure, and baseline attitudes toward disclosure.
Most of the surgeons completing the web-based surveys (41 responses from men and 21 responses from women) used 5 of the 8 recommended disclosure items: explained why the event happened (55 of 60 surveys [92%]), expressed regret for what happened (52 of 60 [87%]), expressed concern for the patient’s welfare (57 of 60 [95%]), disclosed the adverse event within 24 hours (58 of 60 [97%]), and discussed steps taken to treat any subsequent problems (59 of 60 [98%]). Fewer surgeons apologized to patients (33 of 60 [55%]), discussed whether the event was preventable (33 of 60 [55%]), or how recurrences could be prevented (19 of 59 [32%]). Surgeons who were less likely to have discussed prevention (33 of 60 [55%]), those who stated the event was very or extremely serious (40 of 61 surveys [66%]), or reported very or somewhat difficult experiences discussing the event (16 of 61 [26%]) were more likely to have been negatively affected by the event. Surgeons with more negative attitudes about disclosure at baseline reported more anxiety about patients’ surgical outcomes or events following disclosure (odds ratio, 1.54; 95% CI, 1.16-2.06).
Conclusions and Relevance
Surgeons who reported they were less likely to discuss preventability of the adverse event, or who reported difficult communication experiences, were more negatively affected by disclosure than others. Quality improvement efforts focused on recognizing the association between disclosure and surgeons’ well-being may help sustain open disclosure policies.
Elwy AR, Itani KMF, Bokhour BG, Mueller NM, Glickman ME, Zhao S, Rosen AK, Lynge D, Perkal M, Brotschi EA, Sanchez VM, Gallagher TH. Surgeons’ Disclosures of Clinical Adverse Events. JAMA Surg. 2016;151(11):1015–1021. doi:10.1001/jamasurg.2016.1787