Dr Gregory House and Dr Peter Benton, of the popular television dramas House and ER, respectively, are gruff and sometimes arrogant and misanthropic characters. Part of what attracts viewers to these characters is the intriguing divide between their poor interpersonal skills and their technical brilliance and superb patient outcomes. A degree of divergence between subjective and objective measures of physician quality has long been recognized.1,2 However, recent studies have refocused attention on the potential associations between patient satisfaction and clinical outcomes.3,4
Kachalia A, Mello MM, Studdert DM. Association of Unsolicited Patient Observations With the Quality of a Surgeon’s Care. JAMA Surg. 2017;152(6):530. doi:10.1001/jamasurg.2016.5705
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