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Surgical Innovation
December 2017

Patient Perceptions About Their Physician in 2 Words: The Good, the Bad, and the Ugly

Author Affiliations
  • 1Department of Surgery, The University of Alabama at Birmingham
  • 2The Office of the Chief of Medical Staff, The University of Alabama at Birmingham Hospital
JAMA Surg. 2017;152(12):1169-1170. doi:10.1001/jamasurg.2017.3851

Recently, an emphasis has been placed on measurement of patient experience as an important aspect for both the Centers for Medicare & Medicaid Services and health care systems. Therefore, understanding patients’ perceptions and properly using these invaluable data are crucial for the success of organizations and health care professionals. As the application of patient experience scores is expanded to various regulations and reporting initiatives, it is imperative to use effective data collection methods that enable valid and reliable performance measurement of physicians and practices.1 To meet these needs, a 2-word survey method of patient-provided assessment was developed.