Recently, an emphasis has been placed on measurement of patient experience as an important aspect for both the Centers for Medicare & Medicaid Services and health care systems. Therefore, understanding patients’ perceptions and properly using these invaluable data are crucial for the success of organizations and health care professionals. As the application of patient experience scores is expanded to various regulations and reporting initiatives, it is imperative to use effective data collection methods that enable valid and reliable performance measurement of physicians and practices.1 To meet these needs, a 2-word survey method of patient-provided assessment was developed.
Singletary B, Patel N, Heslin M. Patient Perceptions About Their Physician in 2 Words: The Good, the Bad, and the Ugly. JAMA Surg. 2017;152(12):1169–1170. doi:10.1001/jamasurg.2017.3851
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